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Shopping Cart > Terms and Conditions print this page Terms and Conditions

Shipping Charge | Shipping Methods | International Orders | In A Hurry? | Hours | Prices & Sale Discounts | Payment Methods | Returns | Locations | Where Is My Order? | Back Orders

General Information
Every effort was made at the time this information was prepared to ensure accuracy. We try to update the product and price listings on the web site in a timely manner. If you order an item via the web, and the price has changed, we will use the lower price if at all possible. We cannot be responsible, however, for price changes that take effect after uploading, for factory and/or supplier shortages, or typographical errors. If there is a price discrepancy of such magnitude that we cannot ignore, we will contact you before filling the order and charging your card.

We urge you to check on current prices as often as you like. Use the product code numbers so that you can do so quickly and easily. When you call, or visit the store, have the code numbers available.

One of the main reasons we have posted a Willner Chemists Web site is so that you can check current prices, quickly and easily. Also, the web site will let you know what is on sale at any given time.

Finish your Order
Be sure to click on the "Submit" button after previewing (and printing) your order. If you do not click on "Submit", the order will not be processed. You should receive an email acknowledgement of your order within two working days.

Back Orders
If we are out of stock on certain items in your order, we will backorder that item if it cannot be obtained within 5 to 7 days, and ship the rest of your order immediately. When the missing item arrives, we will send it to you, with no shipping charge. Your credit card will not be charged for items not sent.

If you do not want us to hold your order, let us know at the time of order, and we will ship immediately. A fee for shipping your backorder will be charged.

Sale prices and product availability is based upon information provided to us by the various manufacturers and suppliers. Sometimes they misjudge demand, and cannot provide us with product. We cannot be held responsible for such shortages.

Products covered by a sale are limited to those listed in our sale flier unless otherwise indicated. We will try to accommodate your requests for other items, if they are available, whenever possible.

On Sale?
Willner Chemists offers most products listed at an every-day discount of 20% off list price.

In addition we run 8 special sales yearly. Four times a year, a catalog/newsletter sale bulletin is mailed to our customers and those who have requested it. The newsletter lists the items featured during that sale period, often at discounts of from 25 to 50% off list price. If you are not on our mailing list, and wish to be, please provide us with your mailing address. You can call 1-800-633-1106, and choose menu option 1. Or, you can send a fax to 1-212-682-6192. Or, you can send an email to [email protected].

In between the four sales previously mentioned, we run "between-sale-sales"where no newsletter is mailed. You have to either check our web site or stop by our store.

Payment Methods
You may use a charge card (VISA, MasterCard, American Express or Discover/NOVUS). Or, you can send payment with your order (check or money order). We will not charge your card until the order is shipped.

Merchandise may be returned only if in resalable condition, within 30 days of purchase, with a copy of your receipt. Perishable products (refrigerated items) are not returnable; books are not returnable.

Shipping Methods
To keep shipping charges as low as possible, we recommend you choose "Best Way" when selecting the shipping method from the pull-down menu. This provides the flexibility to allow us to offer the lowest rate. We will choose between UPS or USPostalService depending on your location, package size, etc. This ground service can take from one to six days, depending on your distance from New York. The "flat-rate" charge for this "Best Way" service is explained below.
If you prefer you can specify the type of ground service, UPS or USPS, but this will result in a higher charge -- ranging from an additional $2.00 to $4.00. You can also specify Air Shipment--Next Day, 2nd Day or 3-Day. Again, there will be an additional charge. We will contact you, by telephone or email, to provide the actual charge if you designate one of these shipping methods. Or, you may want to phone, fax or email your order for immediate service.

There is a flat $6.95-$8.95 shipping handling charge, depending on location:
If package sent to: MN, IA, MO, AR, LA, MS, IN, IL, KY, TN, WI, MI, OH, AL, FL, GA, SC, NC, VA, WV, charge is $7.95. If package sent to ND, SD, NE, KS, OK, TX, NM, CO, WY, MT, ID, UT, AZ, CA, NV, OR, WA, charge is $8.95. If sent to MD, NJ, NY, CT, RI, NH, VT, ME, DC, DE, PA, MA charge is $5.95. (Note: Alaska & Hawaii ship by U.S. Postal Service only, at a rate of $10.95)
There will be an extra charge for shipping liquids over 8 oz and large powder products over 18 ounces. Inquire when ordering.

"Free Shipping" is available only on orders placed on the web site, with a product sub-total of at least $125.00, using "Best Way" shipping option. Usual restrictions (see above) apply.

In a hurry?
Call our toll free number (1-800-633-1106) and place the order over the telephone. Use the web site to prepare your order, and print out a copy, without hitting the "Submit" button, to make placing your order over the telephone fast and easy.

International Orders
Note: Because certain countries have import restrictions, and because shipping charges have to be calculated, we cannot process international orders on-line. You can obtain product information and prices here, and you can either phone or email your order. Email to [email protected].

Willner Chemists Order Department is open from 9 am to 6 pm, Monday through Friday, and from 9 am to 4:45 pm on Saturday. We are closed on Sunday. Times are Eastern (New York) To call in your order: 1-800-633-1106

Pharmacy Hours: The Pharmacy is open from 8:45 am to 4:45 pm, Monday through Friday. The Pharmacy is closed on Saturday.

The phones are busiest first thing in the morning, and from 12 to 2. To avoid waiting, try to call at other times if possible.

Willner Chemists location:

Midtown Manhattan
100 Park Ave, New York, NY 10017

Where is my Order?
We will send you an email to notify you that we have received your order. If you do not receive an email within two working days of placing the order, there may be a problem. Email us at [email protected] or call us at 1-800-633-1106.

Thank you for shopping at Willner Chemists!


The information provided on this site, or linked sites, is provided for informational purposes only, and should not be used as a substitute for advice from your physician or other health care professional. Product information contained herein has not necessarily been evaluated or approved by the U.S. Food and Drug Administration, and is not intended to diagnose, treat, cure or prevent disease.

Willner Chemists Retail Location
100 Park Ave, New York, NY 10017
1-800-633-1106 or 1-212-682-2817 | FAX: 1-212-682-6192
Willner Chemists BBB Business Review

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